Prevail Credit Union - Services/Connect@Home FAQ

There is no Connect@Home software to install since access is available only through the Internet
Any personal computer with access to the Internet; best performance is achieved using highest-speed processors and modems
Your Internet browser must have 128-bit encryption. This provides a much higher level of security than is currently required for financial institutions, although reports indicate most will soon convert to 128-bit encryption. If you are currently using an older version browser than listed below, you will be required to upgrade to the appropriate version. A message will appear on your screen when you attempt to log-on to the Connect@Home system, informing you of this situation. Links are provided on that page to connect you to sites where you can download the 128-Bit encryption at no cost.
Minimum Internet Browser Requirements
- Microsoft Internet Explorer 5.01
- Netscape Navigator 4.61
- America On-Line (AOL) 5.0

The Connect@Home service is quite simple to use. Those who have experience with home banking services will likely be able to use the system immediately, although we recommend that all users take the Tour.

At the LOGON screen, enter your member account number and password, and then click the LOGON button. The system will take a few moments to load; once ready, you have access to your account!

We encourage you to observe security precautions when using the Connect@Home service:

Never leave the computer unattended when using the service, and always remember to LOGOFF when you have completed your business. Please note that the system will automatically time-out after approximately twenty minutes of non-activity
Never share your member account number or password
Maintain records of your transactions for future reference
Review your account statements for accuracy

New Services Added to Connect@Home (CAH):

Cross-Account Transfers -

Prevail Credit Union members may now use CAH to transfer funds from their primary account to another member's account (such as a spouse, children, etc.). This service requires a simple advance set-up procedure to activate the process; please contact a Prevail Credit Union member services consultant to authorize the service (206)382-1888, or toll free (800)248-6928.

Prevail Credit Union VISA Credit Card Accounts -

We are pleased to announce that members may now access their Prevail Credit Union VISA credit card account(s) when using CAH (or our 24-hour touch-tone system). At this time members may conduct the following Inquiries/Transactions:

View your current credit card balance
View your available credit
Transfer funds to make your monthly VISA payment

Prevail Credit Union contracts with a separate, professional firm (that specializes in credit card processing) to manage all Prevail Credit Union members VISA accounts. While this service partnership improves efficiencies, it limits the variety of online inquiries or transactions that members can perform on the VISA credit card account. These restrictions include, but are not limited to:

Purchases charged and/or payments made to your VISA account within the previous 48 hours may not yet be posted to your account; some purchases could take longer
Same-day transactions made to your VISA account while using CAH may not be posted to the account for up to 48 hours
Transaction history for your VISA account is not available when using CAH. You may call 1.800.654.7728 twenty-four hours a day to obtain detailed transaction activity on your Prevail Credit Union VISA account
It is possible to have two different VISA credit card accounts listed on your account. This would likely be due to a member recently closing a Prevail Credit Union VISA account (perhaps upgrading from VISA Classic to VISA Platinum). The closed VISA account would report a zero balance. Closed accounts will eventually be purged from your account
Attempts to transfer funds from another member's account directly to your Prevail Credit Union VISA account will not be accepted. A successful alternative would be to transfer funds from the other member's account to your savings account, and then to your VISA account
Online cash advances from your Prevail Credit Union VISA credit card account are not available

Can I Download My Account Data From Connect@Home To A Money-management Software On My Personal Computer?

Yes, you may download to Microsoft Money or Quicken. (Note: The WebConnect download feature only works for the 2003 version of Quicken. Other versions need to use the QIF download option).

Why Do I Sometimes Receive An Error Message That Reports My Transaction Can Not Be Conducted At This Time?

This message appears when a connection is not established. There are three main reasons that prompt the message:
Internet service is slow due to peak use times nation-/world-wide
High-volume use of the Connect@Home system. Retrying the request once or twice may be successful
As reported earlier, the system is unavailable between 7:00 p.m. - 10:00 p.m. on Friday nights for weekly processing
If this problem continues to persist, please e-mail a message to Member Services or call (206) 382-1888 or 1 (800) 248-6928 (9 am - 5 pm, M-F).

Why Does The System Occasionally Report That A Transaction Is Complete, But The Account Balances Do Not Change?

There may be rare instances when a requested transaction does not process immediately. The result would be that your transaction would not be reflected on the screen. However, as long as you received the "transaction completed" message, your transaction has been approved and the balances will be updated within a short period of time.
Please note that the Connect@Home system will be unavailable between 7:00 p.m. - 10:00 p.m. on Friday nights so that a weekly update can be performed. We apologize for any inconvenience this may cause.

Connect me to the LOGON screen.